the 'people' problem

Recently was involved in a property transaction and faced the bureaucracy of various organizations. Not just government departments but even private entities.

While dealing with people realized a common issue:

1. Being working in IT company I was expecting streamlined processes at each level.
2. Was expecting reproducible evidence of previous discussion (as in mails or similar)
3. Was expecting too much professionalism from other person.

And then I had an epiphany. Problem was less with other person, rather with my misplaced expectations:

1. Not every department works at the same level as in IT/white-color company.
2. Nor the people working there are paid at par with the people I usually deal with. (The pay parity sometimes was as high as 10 times).
3. As the processes were not streamlined, the other person was working to the best of his/her efforts, many times more than what we do in our job.

But why such high expectations.

1. We as IT / white-color job people, rarely get to deal with people in other ‘type’ of organizations.
2. + We are the mobile-app generation. We order food, cloth, toys and even things like nail cutter online. This has further reduced the interactions with people.

So now when we deal with 'people' situations, we are impatient, angry and many times lot of air in our head.

Learning???? 
Stay calm, let the process flow. Yes, more interactions will be required with 'people’, but that’s normal :)